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Saturday, 05 May 2012 15:31

Engagement - the new game in town

  • Written by  Andrew Loh
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Engagement - the new game in town

By Andrew Loh

“They have to communicate in a different medium and convey nuance, intentions and explanations in a more personal way by engaging people. But it is not just the ministers doing this, the government as a whole has to be more active and adept in engaging Singaporeans online.” – Prime Minister Lee Hsien Loong, National Day Rally speech 2011.

One year after the momentous events of 7 May 2011, the talk of the town is engagement, and how the government has fared in this so far. There is no question that the ruling People's Action Party (PAP) has done more in this aspect, especially in using social media platforms.

As far as the online scene is concerned, it is now more diverse, with more voices of the establishment and pro-establishment ones coming online to provide a balance to the anti-establishment voices. It is a welcome diversity. The online space should not belong to or be dominated by any one voice.

There have been quite a bit of hand-wringing by those who find the extreme online views worrying.

One of the (many) criticisms directed at the government was that it was elitist and that it did not consult or engage citizens enough. It was thus seen as being removed from the realities on the ground, that it has lost touch with the common man and woman.

While some may still charge it for putting on a "wayang" (putting on a show) of engaging citizens now, I wonder if these charges are from those who have not stepped up to be engaged, or who adamantly see conspiracies and danger in doing so. The suspicion is that the government is out to "co-opt" those it approaches and somehow "brainwash" its critics. This shows how little faith there is in those who are critics of the government, or that there is a lack of conviction on the critics' part. Those who engage the government are then painted as "pro-PAP" or "pro-establishment".

I disagree with such views for the following reasons:

1. Not everyone is politically inclined, that he or she is a (die-hard) supporter of the non-PAP camp or the PAP itself. To think so is folly. One can disagree with a policy without being partisan. Indeed, I would say that the majority of Singaporeans who disagree with certain policies fall into this category.

2. Engagement is a two-way street, and there must be a willingness to do so. After all, if we are concerned about certain policies or issues which affect certain groups of people or the country as a whole, then that should be the priority, not politics. This applies to all sides.

3. For the longest time, critics (myself included) have accused the government of not engaging them. Now that the government is, should we not step forth and do so? Or are we bent on staying in our corner and continue to not engage? How then does this help to address the concerns we have?

4. I agree with what DPM Teo Chee Hean said - that in the end, as the leaders of the country, the government has to make the decisions. We can't be stuck in the mud indefinitely. Anyone who has been in charge of any organisation (big or small) will know that this is necessary, else the organisation (much less a country) cannot move forward. This is a conundrum and even a dilemma which leaders face - how to take all views into consideration, make a decision, and at the same time assure everyone that his or her views have been factored into the decision. The key to this is to build trust between the parties involved – and this will take time. It is thus important that all sides who are involved engage in good will, good faith, openness, honesty and sincerity.

5. Last but not least, engaging does not mean that we will agree, or that we must accept the other side's point of view. This is a common hasty conclusion drawn by some. Anyone who is seen to be engaging the government may be seen as having been "co-opted" into its fold. This is strange thing to say, especially when even the PAP’s political opponents have declared and pledged that they are willing and ready to work with the government. “[The] Workers’ Party is ready to work with the government towards a better life for all,” Ms Sylvia Lim, chairman of the Workers’ Party, said in Parliament last October. Even the Singapore Democratic Party (SDP), perhaps the PAP’s harshest critics, extended its “hand of democratic collegiality” to former minister, George Yeo, saying that the party “[stands] ready to work with him to bring about a more mature level of politics in this country…”

And that is how we should move forward in this engagement process. It is alright to disagree. All politicians in the world do with their opponents. It is also perfectly alright for critics to champion certain causes, or to continue to criticize those they disagree with. And indeed there are these who do, but at the same time, they have not closed the door to discussions with the government.

Critics will continue, as is their right, to cast suspicions on those who would even talk to the government. I myself had such insinuations thrown at me. Even my attendance at a Chan Chun Sing Policy Forum was used to insinuate that I am somehow now a PAP person. This is nothing new, of course. I had also previously been called a WP plant, and a SDP supporter.

It all makes for very childish and immature discourse which I have chosen not to partake in.

Singapore is in a new phase of its political development and in its Government to people relationship. Communication is the key to this. However, this is not to say that there is no room for protests, for agitation, for shrill voices. These, and those who believe in these, should continue to do these things.

For those who aren’t so convinced these ways are productive, they should keep an open mind that there are perhaps other means to achieve the end-goal.

It is and will continue to be a long process, one where distrust and miscommunication will occur. There will be kinks to be worked out, processes to be improved. We are at the nascent stage – which is quite a sad thing to say, by the way – of learning to talk to each other.

What is important, and I have observed this, is that virtually everyone on all sides have their hearts in the right place. I put the blame on the current state - of how we are so immature in talking to each other – down to the chasm which was created under the premiership of especially Lee Kuan Yew. His arrogant, dismissive, and condescending attitude towards Singaporeans for decades is partly responsible (perhaps most responsible) for this. It had breed discontent, distrust and disenchantment in some quarters.

But we are in a “new normal” of politics in Singapore, and thankfully, the senior Lee is no longer as involved in the governance of our country as he had been.

So, the political parties seem ready and willing to engage with each other. I believe netizens are too. Perhaps not all of them but there are enough of them, I believe, to take this process forward.

The real question, to me, at least, is: where do we want to go from here? And do we have the courage to stand apart from the crowd and step up and do the thing which we might be criticized for – to engage with the side which has long been seen as not trustworthy?

If we don’t, then how do we build this trust which is the key to this new game in town?

 


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Andrew Loh

Andrew Loh

Andrew's passion are social and political issues. His writings have been reproduced in other publications, including the Australian Housing Journal in 2010. Andrew also writes weekly for Yahoo Singapore which nominated him as one of Singapore's most influential media persons in 2011 and cited him for having "pioneered a new form of journalism in Singapore - the kind that dared to speak truth to power."

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6 comments

  • Comment Link soojenn Tuesday, 08 May 2012 19:42 posted by soojenn

    @Pariah "Sorry - I don't wish to be cynical but the more I know, the less I trust."

    I have more or less the same view. This could be the reason why the government is so scarce with providing information with details, less they be questioned by people in the know.

  • Comment Link The Pariah Tuesday, 08 May 2012 17:06 posted by The Pariah

    BTW, I haven't given up "engaging" the authorities ..... it took me 3 years before URA changed policy and removed bonus GFA (Gross Floor Area) for planter boxes.

    But then URA kept extending deadline for policy to kick into effect and then "monkeyed" by applying old parameters even to entire revamps of approved building plans based on "approved date".

    I nabbed the evidence for one project that was soft-launched as super-deluxe condo with double-storey living/dining rooms. When 2008-09 financial meltdown came, the project became shoe-box units with 6-8 apartments on EACH lift landing (worse than HDB!). But URA allowed the developer to enjoy the old bonus GFA.

    I prodded the Auditor-General but they gave me the short shrift because it was not related to "financial" irregularity.

    Sorry - I don't wish to be cynical but the more I know, the less I trust.

    Certain statistics are not available for a good reason. That in and of itself hampers effective engagement by citizens. And makes it harder to hold them to account.

  • Comment Link The Pariah Tuesday, 08 May 2012 16:53 posted by The Pariah

    Public trust deficit goes much deeper.

    Just to give one example that impinges on "Liveability" - Singapore having one of the highest population densities in the world at 7,257 pax/sq km.

    URA caps building “footprint” for condos/flats at 40% of land plot.

    URA then creates policy bypass where planter boxes, balconies,
    private enclosed space and communal terraces for sky/mid-level gardens are classified as “softscape” and then aggregated with unbuilt space
    at street level to derive the remaining 60%. Even stairwells covered by open slats (as opposed to concrete walls) reduce such “footprint”.

    RESULT: The visual impact is massive bulk of clunky buildings with 10-20% of land plot unbuilt, thus impinging on natural lighting and ventilation.

    The abovementioned policy bypass is motivated by another well-intentioned policy called “Skyrise Greenery” that has gone awry.

    Due to Behavioural Economics, people who can afford to pay a premium for private condos typically work long hours. Unless they have a live-in maid, they tend NOT to have time for gardening (eg, in prime district 9, only 10% of units have a single potted plant or more on balconies/planter boxes - take a walk to have a look-see).

    Due to (a) shrinking “livable space”
    arising from generous all-round bay windows and (b) lack of provision for drying yards (most condos are pre-fitted with electric dryers in our equatorial climate), owners hang unsightly laundry to dry on balconies or platforms converted from levelled-up planter boxes.

  • Comment Link Soojenn Monday, 07 May 2012 15:09 posted by Soojenn

    "And that is how we should move forward in this engagement process. It is alright to disagree. All politicians in the world do with their opponents."

    I have made several points in disagreement with you article but will be too long and necessarily occupy you page, so I have put it up on the blog at:

    http://soojenn.blogspot.com/2012/05/engagement-new-game-in-town.html

    Basically, the government has to show its sincerity in engagement by its actions.

  • Comment Link Hybrid Saturday, 05 May 2012 21:21 posted by Hybrid

    I voted for the opposition last GE, but I applaud the government's effort to engage us online.

    At least with the exchange of POV, both sides are better able to make informed decisions.

    Curiously though, I find WP less engaging online. The MPs are less inclined to share their views with netizens. Ah, swell, maybe they are just very sure of the strong level of support from us?...

  • Comment Link Brendan Saturday, 05 May 2012 18:29 posted by Brendan

    Great article, Andrew. But please remember that you are writing from the role of a blogger/journalist (like many of us here) where as for government officials is is not just about engagement only. It's more than that. The job scope of Singapore is about making the necessary changes and producing the desired results.

    As figures like minister and pm appears on facebook and other social media adds a personal dimension and therefore resonable and people expect solutions.

    Therefore, no amount of engagement will matter if changes are not willing to be made.

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